Refund policy

30-Day Return Policy

You may request a return within 30 days of delivery. To be eligible, the item must be unused, in its original condition and packaging, and accompanied by proof of purchase.

To start a return, contact us at goalmetica@gmail.com before sending any item. Returns sent without prior approval may not be accepted. Customers are responsible for return shipping unless the item arrived damaged, defective, or incorrect.

Damaged or Incorrect Items
Inspect your order upon delivery and contact us within 7 days if the item is damaged, defective, or incorrect. Include your order number and clear photos or video so we can resolve the issue.

Non-Returnable Items
For hygiene and safety reasons, used personal-care or massage products cannot be returned unless defective. Gift cards and final-sale items are not returnable.

Refunds
Once an approved return is received and inspected, we will notify you. Approved refunds are issued to the original payment method. Your bank or card provider may require additional processing time.

Order Changes and Cancellations
Contact us as soon as possible. We cannot guarantee changes or cancellations after an order has entered processing.

Contact: goalmetica@gmail.com